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Revenue River 2017 HubSpot Impact Award - ORR Protection

Experiencing the effects of taking what was a traditional marketing campaign into a full digital approach can be rewarding. As with all marketing campaigns, there are challenges that you will face and overcome along the way. With ORR Protection Systems, up until a few years ago, most of their marketing was done in the tranditional sense. From mailing promotions to phone calls, it was time to transform a massive traditionally focused marketing plan into a digitally automated engine. More specifically, turning a major national education seminar series into a fully digital process via the Inbound methodology.

Who is ORR Protection Systems?

Surpassing 46 years in existence, ORR Protection has grown to be the nation’s largest privately owned safety and fire protection company in the country. Some of the largest and most successful companies in the world trust ORR to protect their mission critical business processes from failure due to fire. In fact, over 65% of the Fortune 100 companies use ORR. 

ORR Protection's "Trailblazing Technologies Fire Protection Seminar Series"

ORR Protection Systems’ annual seminar series is the largest single marketing campaign the company puts on every year. Focused on educating those within the industry, the complimentary series spends close to 6 months of the year traveling across the nation, attracting a large amount of attention from leaders across the industry. In 2014, ORR's internal team introduced digital marketing into the promotional strategy for this already successful series, proving to be a key driver in the initial increase of overall attendance and interaction.

Before the 2016 series, growth for registration and attendance had plateaued, with disjointed cross-channel promotion and technology elements playing a key role. In 2016 and with the help of Revenue River, ORR Protection saw these numbers begin to rise, from overall registration, to attendance and qualified attendees, and there was a revived sense of success after all was said and done. The traditional approach soon became a thought of the past, as ORR began to see year-round success from going completely digital in the approach to their major marketing campaigns.

Traditional Transformation: Challenges & Limitations Before Going Digital

Before 2014, ORR Protection built their marketing campaigns off of mostly traditional efforts. Email marketing was a reliant piece, but most of their campaigns revolved around print marketing and mailers. Their reporting, specifically for seminar series' before 2014 was built primarily off a consistent database of previous registrants, attendees, and customers that understood the impact of the seminars. The problem lied with a lack of organic growth and modern reporting and marketing automation techniques.

The traditional model and a need for change brought our teams together. We first laid out all of the common pain points that ORR had experienced in order to better understand where we could make the most powerful changes. Those pain points are listed below:

  • Slow growth of registrants and attendees year over year due to a lack of promotion outside of ORR's historic seminar databases
  • Manual, untrackable promotion process that relied heavily on expensive, traditional marketing tactics like direct mail
  • Manual registration process that duplicated information rather than centralize it
  • Manual registration reminder process that was unsustainable with seminar growth
  • Manual and time consuming reporting system that could not accurately pinpoint the success of various promotion techniques
  • Seasonal timline limitation led to lulls in marketing lead generation

With such a high profile event that had positive feedback radiating from the people that attend consistently, you can imagine the response infusing a full inbound system might produce. It was time to change, and ORR recognized the need to grow and how inbound marketing was a perfect choice to get them there.

Solving The Digital Gap For ORR

With a firm grasp of previous years benchmarks, our teams began strategizing for this new approach, unveiling a wealth of potential from inbound and digital tactics. The importance of planning ahead was crucial to be prepared ahead of time and develop a more robust system for key areas, such as registration analytics and a user-responsive seminar site page. The time allotted for both strategy finalization and system development proved beneficial for testing and preparation to go live. Although a piece of the entire inbound plan with ORR, the seminar series was a stake that helped map out the entire year of our promotion and digital strategy solutions, listed below:

  1. Taking the seminar series into a digital and inbound marketing focus
  2. Using both inbound and outbound marketing solutions to get more eyes on the event
  3. Automating much of the marketing efforts to save time on promotion and reporting
  4. Developing a full funnel of conversion opportunity for a high level campaign
  5. Taking a traditional 6-month campaign into a continuous 12-month inbound opportunity

The Seminar Series "Gone Digital"

ORR Protection and their entire digital infrastructure lies with its website. With so much focus on design and functionality, our team took a back-end approach to ensuring ORR's biggest focuses were met from a web design standpoint. With the keystone of their biggest campaign at the forefront, the approach to help increase awareness and participation with the series took a more analytical and "ease of use" nature.

Our web team took a deep look at the details from our previous year's seminar series and built upon a new approach that focused on the user experience. The seminar series landing page itself received a major overhaul to not only attract more registrants, but to feature intuitive design items that made it easier for someone to register for the city they wanted (all while decreasing page length for optimization and use). Utilizing an "isotope style" module, it made registering for each seminar a breeze with the simple click of a button. All the while, it brought a design element that was sleek and made perfect sense for the two areas of segmentation; seminar by state, and seminar by month of occurrence. 

2016 Seminar Series Page                                                                                2017 Seminar Series Page

 

The Perfect Recipe of Inbound & Outbound Marketing Tactics

The seminar series has national impact, so the importance of a proper balance of promotional tactics was evident from the get go. Relying on historic data and previous years promotion strategies, our teams spent a large chunk of time building the perfect storm of promotion and reporting elements. Most of the promotional elements used from an inbound perspective will be familiar; web CTA's, social media marketing, a healthy dose of promotional emails. But most of our inbound promotion was taken a step further based on the targeted audience and need for growth. On top of that, with a goal of expanding the audience to a new breed of audience members, the necessity for outbound elements such as a robust PPC and referral campaign became important. Below is a detailed list of our inbound and outbound marketing efforts and how they were setup to succeed:

  • Image based, SMART CTA's that helped give a better visual to the potential audience. These CTA's not only showed city skylines based on the seminar location, but by making them SMART, we automated the reporting process by having CTA's show up for specific promotional areas to ensure reporting accuracy.
  • "City Specific" social media marketing delivered more of a targeted and empathetic approach to audiences based on their geo-location. Instead of broad over-encompassing "register now" social posts, we tied in some city-specific posts that touched on the uniqueness of the city and why they should attend the seminar series
  • Tracked print & sales specific ads that adhered to the traditional marketing tactics ORR used in years past, but with a twist. Our teams wanted to get super deep registration reports for future strategies to understand what worked and what didn't. ORR doesn't want to stray too far from their historic promotional strategies, nor did we want them to because they were effective. But, what we did influence was the tracking URL's and design elements to ensure we tracked registrants that came in through the tradtional print ad, or the sales team PDF that they would send to high level prospects and clients!
  • Geo-targeted Pay-Per-Click campaign, a promotional area that has performed poorly in the past was completely scrapped and rebuilt. A seminar series that goes to 19 cities, and has shown stats that people within 25-50 miles of the seminar are likely attend, we developed a specific geo-targeted campaign with consistent branding and design elements found around the seminar series.
  • Seminar "Vlog" Teasers taken from the full seminar recording from 2016, our team broke down the footage into 4-5 minute segments that talked about a specific points, we unveiled these trascribed and tracked pieces on a weekly basis with a CTA to register for the upcoming seminar series as well.
  • Vendor referral promotion links and CTA's that we provided ORR's premiere vendor's to help expand awareness and eyeballs on this educational series. On top of the links to register, we did a bit of cross promotion with a few industry leaders via a blog post, that they in turn added to their site and blog.
  • Registration reminder videos that provided a two pronged approach. One, to remind registrants weeks and days in advance that their seminar is upcoming, also asking trivia questions and leading them to follow ORR on social media. And two, to refer friends and colleagues in the industry to register and attend with them!
  • Frequent promotional emails both through HubSpot and Constant contact, with SMART content detailed to lists of previous registrants and attendees as well as contacts that fit the mold industries we are targeting, but have never attended before.

Marketing Automation

One of the biggest components of this campaign was inserting automation elements that allowed both teams to save time, and attribute analytics on a new level to properly bucket registration data. With several areas of promotion, it was critical to track registrants from specific areas. These areas included:

  • HubSpot Promotional Emails
  • Constant Contact Promotional Emails
  • Pay-Per-Click
  • Social Media
  • Printed Invitation
  • Invitation from ORR Sales Account Manager
  • Seminar Specific Blogs
  • Etc...

The avenues to register were numerous, and ultimately one of the more difficult tactics to solve for. Our tactics derived from setting up specific campaigns in the HubSpot tool, creating unique tracking links for each area someone could possibly register by, and then connecting them to similar registration areas in the Eventbrite tool. The final step was creating SMART CTA's that were inserted into the seminar series site page, so that based on where someone accessed a link to register, the seminar site page would populate the corresponding SMART CTA with the proper tracking code (invisible to registrants, but visual to our teams). This web of set-up led to not only deeper awareness of our audience, but it saved countless hours of registrant reporting in the long run.

 

Lead Generation & Deeper Funnel Conversion Potential

From years previous, one of the seminar contingencies was the ability to qualify registrants when they did exactly that. Before we were reliant on "at event" qualification based on conversation and manual "during seminar" sheet fill out. This led to a scramble to speak to qualified attendees during the last 90 minutes of the seminar. Sometimes sales team members would be overwhelmed with the amount of prospects they needed to speak to at the show.

This year, we took a new approach to not only being able to qualify registrants ahead of time to expand potential, but being able to schedule proper touch points with prospects well ahead of the date of the seminar they registered for. This came in the simple addition of qualifying questions on the registration form, versus waiting until the date of the show to begin the qualification process. Within our Eventbrite registration form, we added two simple questions allowing us to qualify potential attendees well ahead of the actual seminar. This enabled the sales team to reach out and interact with these prospects to gauge interest, and potentially lead to conversations that were deeper than previously experienced.

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Expanding A Campaign To A "Year-Round" Lead Generation Machine

In year's past, ORR finished their major seminar series at the end of May. Until the following winter, their time was spent building and planning for the following years' series. One of the key components when we discussed the outlook for 2017 was the longevity of the education, and potential lead generation so we had no lulls in performance. There was no hesitation when we ultimately decided on an "encore" or follow-up webinar series.

One crux to the seminar series is it relies on "in-person" participation to gain timely knowledge in the fire protection industry. Albeit a unique way to learn, we decided that there were too many variables that kept potential high-stake companies from attending. The birth of the encore webinar series was one that allowed both ORR and Revenue River to expand potential beyond the 6-month seminar time frame and, on top of that, participation was as easy as viewing from your own work or home computer. 

Using GoToWebinar and its native integration with HubSpot, we didn't sit back after the seminar series ended, rather we went right into strategy and promotion for the encore webinar series. This allowed registrants a second chance to gain knowledge to what was taught in the seminar series. Aside from it being completely digital, we structured the webinar series in the same pretense as the seminar, so there were no loops or difference in the registration and participation process.

The Results

The "Big Data" Numbers

With explicit data from the past 4 years (including traditional marketing years, and the digital revolution), there are major areas that we can attribute the success of Inbound marketing throughout this campaign. Even more of a success was the 2017 Seminar Series, which proved to be a record year in every major tracked KPI, including:

  • 90% increase in seminar registrants from 2013-2017 to nearly 1,300 industry professionals, the largest registrant pool in seminar history.
  • 57% of all 2017 registrants came from email, blogging, and social media marketing efforts.
  • Pay-Per-Click registrants went from 1 in 2016, to 48 in 2017 through a targeted geo-based campaign.
  • 40% increase in attendees from 2013-2017 to nearly 800 industry professionals, the largest attendance number in seminar history.
  • 53% of all 2017 attendees came from email, blogging, and social media marketing efforts.
  • Increased qualified lead generation by 454% since tracking existed in 2016 to over 700, the largest qualified lead pool in seminar series history.
  • Revenue growth from 2015 to 2016 was 12.2%, and expected revenue growth from 2016 to 2017 is around 18%.

The impact of the above stats reflects continuous growth, also shown in the table below:

KPI 2013 2014 2015 2016 2017
Seminar Registrants 676 1006 905 1015 1286
Seminar Attendees 560 752 589 609 779
Qualified Leads Attributed Not Tracked Not Tracked Not Tracked 160 712

What ORR Thinks?

Impact on the Fire Protection Industry

ORR has built a high-level brand and message. The fire protection industry is always changing, hence the need to stick with the latest codes and adherence to an ever changing business. As ORR remains at the forefront of "the happening", our focus on making sure the public can maintain the awareness is always important. Beyond the major campaign components, we have continued to promote these facts in a few ways:

On-Demand Webcasts

As you can see, there is a major focus on timely events, whether it's attending the live seminar series or encore webinars. But the inbound promotion didn't stop with successful execution of these live events. After both, we had the potential to insert important pieces of content (via On-Demand Webcasts and Vlog pieces) from all the recordings for these milestones. In typical inbound fashion, we took the recordings from the recorded webinars, and offered them as content pieces for all registrants, whether they attended either series or not. On top of that, these webcasts are now featured prominently on ORR Protection's resources page to continue lead generation for contacts who have never heard of what ORR is doing in the fire protection space.

Seminar "Vlog" Series

The philosophy isn't to hide this content, but rather garner awareness and excitement for following years. The recordings not only provide key lead generation points, but also provide valuable blog content in the form of 4-5 minute video cuts from the live seminar series, that are transcribed onto ORR Protection's blog. 

To Wrap Up

ORR taking their traditional marketing approach digital has proved to be a successful move across their entire campaign. The relationship and trust that has been built to suggest new approaches and ideas has directly resulted in the growth and success that have been touched on. With ORR's 2017 fiscal year wrapping up in September, Zach Nelson, ORR's Corporate Marketing Director states, "With the record registrants and attendees for our 2017 seminar series, we are expecting those records to flow into sales directly related to the series with a 18% increase in revenue generated over 2016, which was a 12.2% over 2015."

 

If you are looking to take your campaign to new inbound heights, or expand your systems capabilities through key integrations and tools, reach out to Revenue River Marketing by clicking here or filling out the form below!

 

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