Dogs are loyal, everyone knows that, but are your customers loyal?
Everyone remembers a customer that keeps coming back. They love your product, they love the service, and they brighten your day when you see them next. So tell me this, where do you normally find repeat customers? Restaurant industry? Auto repair shops?...Probably. But, what if you are a marketing agency or a B2B company? How can you build repeat customers that are loyal to your product, and will spread the good word? Well, try these for starters:
One of the quickest ways to help build a following, and eventual evangelists, is by blogging. This isn't a tool you just start and finish within a week and hope that someone stumbles in via your blog. Building a reputable blog takes time. But, with time, and interesting content that is both educational and visually stimulating, you will start to see your loyalty build. This leads to sharing among the masses to grow your overall audience, and you'd be surprised at how quickly it can grow.
Build Your Social Presence, And Stay Active
It's easy to tweet or post to company-specific social accounts. But, are you responding to questions or interactions via social media? One of the easiest ways to build a reputation, either good or bad, is to become a silent ghost or a responsive social master. I would decide on being the latter if you'd like to have a positive social following. Much like blogging, this is a crucial point of capturing a more inclusive audience. In time, you will have influencers that will help your brand flourish.
More Is Sometimes...Less
While you are building a brand filled with loyal customers and followers, remember that less is sometimes a more lasting message. Writing a blog or pumping social just to do it, won't get you anywhere. Quality content is the key. Knowing that your followers want to learn more of your product in order to become an evangelist of your brand will allow you to focus on quality blogs, quality assets, and a quality product. Inbound marketing will help guide you to a very focused strategy.
Invest In Your Product
So you have content built, but you still aren't seeing the quality visitors, leads, or even customers that are sticking by your product. Why? Well, have you invested more than just time in your product? If you haven't it's time to. Go the extra mile to make sure your site is easy to navigate and looks great at the same time. Outsourcing, or investing in an agency is something to consider. Dedicated specialists to create a lasting experience for your visitors is a tactic that will help you succeed. So what are you waiting for?
There is nothing secretive about the ways you can improve your brand. It starts with a firm understanding that there are initiatives you can take starting now. This is something that we at Revenue River understand how to do. So, if you're ready to make your brand something memorable for all of your visitors and customers, get in touch.