If your company is growing and everything is going well, you need to keep that momentum as you expand! It's not enough to put your products and services in the hands of customers through your fantastic sales and marketing initiatives. You have to nurture them using HubSpot's famous flywheel model and continue to care for them post-sale.
Post-sale efforts aim to provide the true value of your product/service through helpful customer service, which is where the HubSpot Service Hub excels. For example, you'll never lose track of service issues again with its intuitive ticketing system.
Here are four reasons why Service Hub can be an asset to your business.
Reason #1: Full Connectivity
Service Hub connects all your customer service data and channels on one CRM platform, which makes it easy for you to support, retain, and grow your customer base. The result? Better customer service management and delighted customers at every stage of the journey.
Reason #2: Customer Portal
The secure Customer Portal empowers your customers to gain ownership over their experience. Customer portals keep ticket conversations going between customers and reps, so issues are resolved faster.
Reason #3: SLA Tools
Service Level Agreement (SLA) management tools help companies prioritize incoming requests based on importance. This ensures that service teams are continually meeting customer expectations. With SLA management tools, teams can set working hours, build in automation, and report on attainment.
Reason #4: Integrated Inbound Calling
Inbound calling (beta) allows teams to receive and track inbound calls from customers right in the HubSpot CRM platform. With all the information you need in one place, it is easy to reach resolutions with speed and authenticity.
With Service Hub, teams are able to transform feedback insights into actionable customer journey improvements, while customizable tools and views help drive team efficiency.
For more information about these features, and how we can help you, reach out to our team!