Experiencing the effects of taking what was a traditional marketing campaign into a
With ORR Protection Systems, up until a few years ago, most of their marketing was done in a traditional sense. From mailing promotions to phone calls, it was time to transform a massive traditionally focused marketing plan into a digitally automated engine. More specifically, turning a major national education seminar series into a fully digital process via the Inbound methodology.
Surpassing 46 years in existence, ORR Protection has grown to be the nation’s largest privately owned safety and fire protection company in the country. Some of the largest and most successful companies in the world trust ORR to protect their mission critical business processes from failure due to fire. In fact, over 65% of the Fortune 100 companies use ORR.
ORR Protection Systems’ annual seminar series is the largest single marketing campaign the company puts on every year. Focused on educating those within the industry, the complimentary series
Before the 2016 series, growth for registration and attendance had plateaued, with disjointed cross-channel promotion and technology elements playing a key role. In 2016 and with the help of Revenue River, ORR Protection saw these numbers begin to rise, from overall registration to attendance and qualified attendees, and there was a revived sense of success after all was said and done. The traditional approach soon became
Before 2014, ORR Protection built their marketing campaigns off of mostly traditional efforts. Email marketing was a reliant piece, but most of their campaigns revolved around print marketing and mailers. Their reporting, specifically for seminar series' before 2014 was built primarily off a consistent database of previous registrants, attendees, and customers that understood the impact of the seminars. The problem lied with a lack of organic growth and modern reporting and marketing automation techniques.
The traditional model and a need for change brought our teams together. We first laid out all of the common pain points that ORR had experienced in order to better understand where we could make the most powerful changes. Those pain points are listed below:
With such a high profile event that had positive feedback radiating from the people that attend consistently, you can imagine the response infusing a full inbound system might produce. It was time to change, and ORR recognized the need to grow and how inbound marketing was a perfect choice to get them there.
One of the big changes was pre-qualifying people through online registration. That's changed the whole game, allowing us to go into seminars with an idea of who's attending, and what their needs are so our team is prepared.
With a firm grasp of previous years benchmarks, our teams began strategizing for this new approach, unveiling a wealth of potential from inbound and digital tactics. The importance of planning ahead was crucial to be prepared ahead of time and develop a more robust system for key areas, such as registration analytics and a user-responsive seminar site page. The time allotted for both strategy finalization and system development proved beneficial for testing and preparation to go live. Although a piece of the entire inbound plan with ORR, the seminar series was a stake that helped map out the entire year of our promotion and digital strategy solutions, listed below:
ORR Protection and their entire digital infrastructure lie with its website. With so much focus on design and functionality, our team took a back-end approach to ensuring ORR's biggest focuses were met from a web design standpoint. With the keystone of their biggest campaign at the forefront, the approach to help increase awareness and participation with the series took a more analytical and "ease of use" nature.
Our web team took a deep look at the details from our previous year's seminar series and built upon a new approach that focused on the user experience. The seminar series landing page itself received a major overhaul to not only attract more registrants but to feature intuitive design items that made it easier for someone to register for the city they wanted (all while decreasing page length for optimization and use). Utilizing an "isotope style" module, it made registering for each seminar a breeze with the simple click of a button. All the while, it brought a design element that was sleek and made perfect sense for the two areas of segmentation; seminar by state, and seminar by month of occurrence.
The seminar series has national impact, so the importance of a proper balance of promotional tactics was evident from the get-go. Relying on historical data and previous years promotion strategies, our teams spent a large chunk of time building the perfect storm of promotion and reporting elements. Most of the promotional elements used from an inbound perspective will be familiar; web CTA's, social media marketing, a healthy dose of promotional emails. But most of our inbound promotion was taken a step further based on the targeted audience and need for growth. On top of that, with a goal of expanding the audience to a new breed of audience members, the necessity for outbound elements such as a robust PPC and referral campaign became important. Below is a detailed list of our inbound and outbound marketing efforts and how they were set up to succeed:
One of the biggest components of this campaign was inserting automation elements that allowed both teams to save time, and attribute analytics on a new level to properly bucket registration data. With several areas of promotion, it was critical to track registrants from specific areas. These areas included:
The avenues to register were numerous, and ultimately one of the more difficult tactics to solve for. Our tactics derived from setting up specific campaigns in the HubSpot tool, creating unique tracking links for each area someone could possibly register by, and then connecting them to similar registration areas in the Eventbrite tool. The final step was creating SMART CTA's that were inserted into the seminar series site page, so that based on where someone accessed a link to register, the seminar site page would populate the corresponding SMART CTA with the proper tracking code (invisible to registrants, but visual to our teams). This web of set-up led to
From years previous, one of the seminar contingencies was the ability to qualify registrants when they did exactly that. Before we were reliant on "at event" qualification based on conversation and manual "during seminar" sheet
This year, we took a new approach to not only being able to qualify registrants ahead of time to expand potential but being able to schedule proper touch points with prospects well ahead of the date of the seminar they registered for. This came in the simple addition of qualifying questions on the registration form, versus waiting until the date of the show to begin the qualification process. Within our Eventbrite registration form, we added two simple questions allowing us to qualify potential attendees well ahead of the actual seminar. This enabled the sales team to reach out and interact with these prospects to gauge interest, and potentially lead to conversations that were deeper than previously experienced.
In year's past, ORR finished their major seminar series at the end of May. Until the following winter, their time was spent building and planning for the following years' series. One of the key components when we discussed the outlook for 2017 was the longevity of the education, and potential lead generation so we had no lulls in performance. There was no hesitation when we ultimately decided on an "encore" or follow-up webinar series.
One crux to the seminar series is it relies on "in-person" participation to gain timely knowledge in the fire protection industry. Albeit a unique way to learn, we decided that there were too many variables that kept potential high-stake companies from attending. The birth of the encore webinar series was one that allowed both ORR and Revenue River to expand potential beyond the 6-month seminar time frame and, on top of that, participation was as easy as viewing from your own work or home computer.
Using GoToWebinar and its native integration with HubSpot, we didn't sit back after the seminar series ended, rather we went right into strategy and promotion for the encore webinar series. This allowed registrants a second chance to gain knowledge
The impact of the above stats reflects continuous growth, also shown in the table below:
|Qualified Leads Attributed||N/A||N/A||N/A||160||712|
ORR has built a high-level brand and message. The fire protection industry is always changing, hence the need to stick with the latest codes and adherence to an
As you can see, there is a major focus on timely events, whether it's attending the live seminar series or encore webinars. But the inbound promotion didn't stop with the successful execution of these live events. After both, we had the potential to insert important pieces of content (via On-Demand Webcasts and Vlog pieces) from all the recordings for these milestones. In typical inbound fashion, we took the recordings from the recorded webinars, and offered them as content pieces for all registrants, whether they attended either series or not. On top of that, these webcasts are now featured prominently on ORR Protection's resources page to continue lead generation for contacts who have never heard of what ORR is doing in the fire protection space.
The philosophy isn't to hide this content, but rather garner awareness and excitement for the following years. The recordings not only provide key lead generation points but also provide valuable blog content in the form of 4-5 minute video cuts from the live seminar series, that are transcribed onto ORR Protection's blog.
Taking their traditional marketing approach digital has proved to be a successful move across ORR's entire campaign. The relationship and trust that has been built to suggest new approaches and ideas have directly resulted in the growth and success that have been touched on. With ORR's 2017 fiscal year wrapping up in September, Zach Nelson, ORR's Corporate Marketing Director states, "With the record registrants and attendees for our 2017 seminar series, we are expecting those records to flow into sales directly related to the series with an 18% increase in revenue generated over 2016, which was a 12.2% over 2015."
If you are looking to take your campaign to new inbound heights, or expand your system's capabilities through key integrations and tools, reach out to Revenue River by clicking here or filling out the form below!